Exchange and Refunds

Wrong size, the fit is not right – we understand it might be tricky to buy the perfect kids shoes at once. Please let us know your reason we'll be glad to help. 

We can offer to exchange your purchase for another size or design of the same value. Full refunds will be offered for defective items only. But don't worry we check all the shoes before shipping so the probability that you receive a defective shoes is close to zero.

After you received Exchange/Return confirmation from us you have 7 days to ship the item back to us. As a compliment we'll ship the exchange item for free once and arrange courier pick up from you. For subsequent exchanges customer bears all the return shipping expenses. 

Please make sure the shoes are unused and in original condition. The shoe box must also be intact. Please pack the box properly, wrap it in waterproof material and consider using trackable shipping service as we're not liable for lost or damaged postages.

You can always drop the item yourself at our showroom, just remember to make an appointment. 

Use our Size Guide when you shop.